Omni-channel

Connected consumers. They’re demanding, they’re discerning, and they’re changing the face of retail. No longer can you afford to dictate when your customers can do business with you. If you aren’t prepared to do business on their terms, whenever and wherever they want, then your competitors will.

But it’s simply not good enough to just make a better website, create a facebook page, or a fancy mobile app. Multi-channel is NOT the same as omni-channel. In order to maximise your chances of success, you need all your customer channels to work in harmony. You need a single view of your customer, and consistent branding, promotions and customer service.

contiigo’s experience in omni-channel commerce solutions is unparalleled, having established our reputation over the past twelve years at organisations such as Woolworths, Target, Home Depot, Big W, Harley Davidson (US) and Jaycar. It’s our knowledge of retail processes and systems that sets us apart from most digital agencies.

Our team has developed a reputation for delivering ‘where the rubber hits the road’. We combine practical advice, in-depth technical expertise and operations best-practice to ensure our customers achieve cost-effective solutions that meet the needs of today’s connected consumer.

Our services include:

  • Omni-channel strategy
  • Integration, Development & Support
  • Commerce, Loyalty, Marketing applications
  • Business optimisation

Our services are backed by a proven methodology that leverages agile development, ensuring business user buy-in and solutions that deliver on their promise.

We offer a broad range of technology skills and experience with all the major global commerce platforms. More importantly, though we have an intricate knowledge of the entire ecommerce ecosystem – from search to analytics; product recommendations engines to warehouse management – and we will work with you to ensure you understand the demands an omni-channel commerce solution can place on your enterprise, your business processes and your back-office systems.

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