Connected consumers. They’re demanding and discerning. No longer can you afford to dictate when your customers can do business with you. If you aren’t prepared to do business on their terms, whenever and wherever they want, then your competitors will. You need to be the EASIEST and the FASTEST to do business with.
Whether your customers are consumers or businesses, it’s simply no longer good enough to just build a new website, create a facebook page, or a fancy mobile app. Multi-channel is NOT the same as omni-channel. In order to maximise your chances of success, you need all your customer channels to work in harmony – web, call-centre, store, social media, email. You need a single view of your customer, and consistent branding, promotions and customer service.
contiigo’s experience developing omni-channel commerce solutions is unparalleled, having established our reputation over the past twelve years at companies such as Woolworths, Target, Kohl’s Department Stores (US), Home Depot, Big W, Harley Davidson (US), J.Crew (US), Landmark Operations, Jaycar, Asics (global), Collins Books, and Petstock.
Our team has developed a reputation for delivering ‘where the rubber hits the road’. We combine practical advice, a proven methodology, technical expertise and operations best-practice to ensure our customers achieve cost-effective solutions.
- Omni-channel strategy
- Integration, Development & Support of commerce solutions
- Business improvement services
Our services are backed by a proven methodology that leverages agile development, ensuring business user buy-in and solutions that deliver on their promise.
We offer a broad range of technology skills and experience with all the major global commerce platforms. More importantly, though we have an intricate knowledge of the entire ecommerce ecosystem – from search to analytics; product recommendations engines to warehouse management – and we will work with you to ensure you understand the demands a omni-channel commerce solution can place on your enterprise, your business processes and your back-office systems.